HAAG-certified inspectors. Meet-your-adjuster policy. We work with every major carrier and we know the difference between a denied claim and a paid one — because our founder was writing them before he started fighting them.
The claims process is a paperwork war and most roofers show up with a ladder and no pen. We show up with both — and a drone, and a HAAG-certified inspector, and the software your adjuster is already using.
A HAAG-certified inspector walks every slope, marks a test square, and pulls drone footage of damage you can't see from the driveway. You get a written report within 24 hours — whether you file or not.
Free · 24-hr turnaroundWe build the Xactimate line-item estimate, meet your adjuster on the roof with our findings, and file a written supplement the same week if the initial scope came in short on matching, code upgrade, or accessories.
Xactimate · Same-week filingOnce the claim clears RCV, our GAF Master Elite crews do the tear-off, decking, underlayment, and install. Warrantied, permitted, cleaned up same-day. You pay your deductible — nothing more, nothing hidden.
GAF MEL Warranty · PermittedWe don't do kitchen remodels or siding-only jobs unless they're attached to a storm claim. Specializing means we're faster on the roof, sharper on the supplement, and calmer when the adjuster pushes back.
Granule loss, bruising, fractured mat. We mark a test square, photograph the impact signature, and pull manufacturer specs so the adjuster isn't guessing at ACV vs RCV depreciation.
Lifted tabs, creased shingles, missing rows. We document wind uplift with proper photos and pair it with local NOAA wind-speed data — the carrier can't say "it was like that before" if we timestamp it.
Tree through the decking at 2am? We roll a truck, dry-in the opening with proper fastened tarp (not a blue sheet and a brick), and write the mitigation scope so your carrier reimburses it.
Hail dents gutters. Carriers "miss" them. We document every run with close-ups and unit counts so matching is paid correctly — not patched with a mismatched section that voids the look.
Wind-torn J-channel, cracked panels, hail strikes on soft aluminum. Matching siding is usually discontinued — we fight for full-side replacement under your matching endorsement.
Hail cracks the dome, wind breaks the flashing seal. We replace with Velux or equivalent, flash correctly to new shingles, and include MSRP in the supplement so you're not paying out of pocket.
Our founder Cole Tanner spent six years as a field adjuster for a top-five carrier before switching sides in 2009. He knows which line items get quietly omitted, which photos carriers need to approve a supplement, and when "wear and tear" is actually storm damage with a bad angle.
Most roofers learned the claims process by accident — a homeowner hands them a scope and they sign whatever gets them the job. That's how houses end up with underscoped roofs, the wrong starter strip, and a deductible the homeowner still can't believe they paid.
We do it backward. The inspection comes first, the scope comes second, the install comes third, and the adjuster meets us on the roof somewhere in the middle. You never get a surprise invoice because the numbers live inside your Xactimate file from day one.
If the initial scope is short — on matching, code upgrade endorsement, drip edge, ice and water, or ridge vent — we file a written supplement with photos, line-item counts, and MSRP pricing. Most get paid within two weeks. We've recovered $18.4M in supplements since 2009 that would've come out of homeowners' pockets otherwise.
Cole spent six years as a field adjuster for a top-five carrier across Oklahoma, Kansas, and the Texas panhandle. He wrote scopes, denied claims, and paid the ones that came in right. In 2009 he flipped sides and started Big Sky with one F-250 and a HAAG certification.
Today he still climbs roofs. The fleet is sixteen white F-250s, the crew is fourteen deep, and the service area runs from Chisholm Ridge to Lincoln. But the rule hasn't changed: no homeowner signs anything until we've walked the slope.
"State Farm scoped the front slope only. Marcus walked the adjuster around back, pulled drone footage of hail strikes on the west elevation, and filed a supplement for matching the same afternoon. We got an additional $6,840 in RCV and didn't pay a dollar past our $2,500 deductible."
"Allstate's original scope didn't include the code upgrade endorsement on our ice and water shield. Cole knew exactly which line items to request. Supplement came back approved in eleven days. The Big Sky crew tore off and reroofed in two days with GAF Timberline — the ACV-to-RCV check landed a week after that."
"Two other roofers quoted me and both said I'd owe them four grand on top of the deductible because USAA's scope was low. Jake came out, shot drone video, rewrote the line items in Xactimate, and our adjuster approved the full supplement. I paid my deductible. That's it. That's the only check I wrote."
Pulled from NOAA SPC storm reports. Markers show confirmed hail ≥ 1.5", straight-line wind ≥ 60 mph, or tornado touchdown within the last 45 days.
We'll send a HAAG-certified inspector to your property within 72 hours. You get a written report, drone footage, and an honest answer about whether you have a claim worth filing.
If you don't have damage, we'll tell you. If you do, we'll walk you through the next step — and meet your adjuster on the roof when they come.